Terms PRICES All prices quoted on this site are inclusive of an Australian Good & Services Tax, or GST, unless otherwise indicated. The Nowak Family Trust, Australian Business Number 87799206540, trading as Computer Accounting Solutions Pty Ltd, is registred with the Australian Taxation office for GST purposes. When goods are shipped to you they will include a Tax Invoice/Receipt. If you reside outside Australia and purchase goods or services from our centre via the Internet you are not required to pay this tax. Please contact our office for more details if required. PAYMENTS Please note that any training materials ordered or any bookings for training courses will not be fulfilled until payments are paid in full or funds are cleared. Likewise any outstanding balances owing must be paid before or on delivery of your goods or prior to you attending training. PURCHASE OPTIONS All purchases must be paid for in Australian dollars. Currently the only purchase option available is payment by bank or personal cheque or by direct credit (see details on form). If we receive your order without payment we will hold your order until your cheque arrives. You will receive up to 2 reminders (phone or email) from us over the following 30 days if we have not received payment. If we have received no response from you after 30 days, the order will be deleted from our system. CUSTOMISED ORDERS No refunds will be given for service or stock items made to individual customer specifications. DELIVERY Any delivery fee quoted is for a door-to-door delivery service. You have a choice of standard post or registered post. Fastest courier service is also available usually next day delivery if items are in stock. LEADTIMES Any dates quoted for delivery of goods are approximate only at the time of order and may vary due to circumstances beyond our control. We will notify you if we expect unusual delays or if there is overbooking of a course. REFUND CANCELLATION POLICY Cancellations will attract an administration fee equal to 20 per cent of the total value of goods or service. Return of any items must have the prior approval of manager of Compuer Accouting Solutions. Freight costs incurred in returning any items are the customers responsibility unless otherwise agreed with the manager. You are not entitled to a refund if you simply change your mind. INCORRECT OR DAMAGED GOODS If you have received incorrect or damaged product, please call us within 7 days of receipt. INSPECTION OF GOODS ON DELIVERY or COLLECTION It is the customers responsibility, or their designated agent, to thoroughly inspect their purchase upon its delivery or collection. Should a defect be found after the customer has accepted the goods, it remains the customers obligation to either return them or pay an additional delivery fee. TITLE OF GOODS All training materials shall remain the property of Computer Accounting Solutions until the invoiced price is paid in full. WARRANTY Computer Accounting Solutions guarantees to replace any defect caused by substandard materials or workmanship covered by the manufacturer guarantee or warranty. This is effective from the purchase date and original documentation i.e. receipt or order docket must be supplied. This is provided such defect is not the result of normal wear and tear, abuse or heavy commercial use. PRODUCT SUPPORT If you have any questions about any of our products or services, please call us or send us an email. Need to talk to a real person? You can call us Monday through Friday between the hours of 9a.m. to 5p.m, Australian Eastern Standard Time. Mobile +61 041 362 0742 or +61 755475333. A message can also be left on these numbers after hours.